If you're having trouble logging in or seeing an "incorrect password" error, don’t worry—this is a common issue and usually easy to fix. Follow the steps below to resolve it.
✅ 1. Double-Check Your Login Credentials
Make sure you are entering your username/email and password exactly as provided.
- Passwords are case-sensitive (uppercase and lowercase letters matter)
- Check for typos or extra spaces
- If you're copying and pasting, ensure there are no hidden spaces before or after
🔤 2. Check Your Keyboard Settings
Sometimes login issues are caused by keyboard settings:
- Make sure Caps Lock is turned OFF
- Check that your keyboard language/layout is correct (e.g., not switched to another language)
- Be careful with special characters (like @, #, !), which may differ depending on your keyboard
🔁 3. Try Re-entering Your Password Manually
If you copied your password from somewhere, try typing it manually instead. This helps avoid formatting issues or hidden characters.
🔑 4. Confirm Your Password with the Sender
If your login credentials were provided by a colleague, administrator, or onboarding contact:
👉 Reach out to the person who gave you your username and password
- Ask them to confirm the password
- Request a new one if needed
There’s a chance the password was updated or shared incorrectly.
🔄 5. Still Not Working?
If you’ve tried all the steps above and still can’t log in:
- Contact your support team or internal administrator
- Provide your username/email and describe the issue